Terms & Conditions

Refund and Return Policy

At Godavari Ruchulu, we take pride in delivering the finest and authentic food items from Konaseema. Our commitment is to ensure that our products reach you in the best condition. However, due to the nature of our food products, we have a limited return and refund policy.

1. No Returns on Food Products

As all of our products are perishable and food-based, we do not accept any returns once the product has been delivered. We strongly encourage you to review your order carefully before finalizing your purchase to avoid any inconvenience.

2. Damaged or Defective Items

In the event that you receive a product that is damaged or defective upon arrival, please follow these steps:

• Contact us immediately at [your contact email or phone number] within 24 hours of receiving the product.
• Provide your order details along with clear photos of the damaged or defective item and its packaging.
• Once we review your claim, we will determine whether the item is eligible for a replacement or refund.

3. Incorrect or Missing Orders

If you receive an incorrect order or an item is missing from your package, please reach out to us at [your contact email or phone number] within 24 hours of receiving the shipment. We will verify the issue and ensure the correct item is sent to you promptly.

4. Refund Eligibility

Refunds will only be issued under the following circumstances:

• If the product is found to be damaged or defective during shipment.
• If the product you ordered is unavailable, and we cannot provide an alternative.

Refunds will be processed to your original payment method within 7-10 business days once the claim is verified.

5. Non-Refundable Situations

We do not offer refunds in the following cases:

• Change of mind after the order is placed.
• Dislike for the taste, texture, or appearance of the product (as taste preferences can vary).
• Late deliveries due to incorrect or incomplete shipping addresses provided by the customer.

6. Shipping Charges

Shipping charges are non-refundable, except in cases where the product was damaged or defective due to issues from our side.

7. Contact Us

For any concerns or issues related to your order, feel free to reach out to our customer service team at [your contact email or phone number]. We are here to assist you and ensure your satisfaction with our products.

Feel free to adjust the contact information and make any additional changes specific to your needs. This policy ensures clarity while protecting both your customers and your business.

Here’s the updated refund and return policy with your contact details:

Refund and Return Policy

At Godavari Ruchulu, we take pride in delivering the finest and authentic food items from Konaseema. Our commitment is to ensure that our products reach you in the best condition. However, due to the nature of our food products, we have a limited return and refund policy.

1. No Returns on Food Products

As all of our products are perishable and food-based, we do not accept any returns once the product has been delivered. We strongly encourage you to review your order carefully before finalizing your purchase to avoid any inconvenience.

2. Damaged or Defective Items

In the event that you receive a product that is damaged or defective upon arrival, please follow these steps:

• Contact us immediately at godavariruchulu09@gmail.com or call 7842252334 within 24 hours of receiving the product.
• Provide your order details along with clear photos of the damaged or defective item and its packaging.
• Once we review your claim, we will determine whether the item is eligible for a replacement or refund.

3. Incorrect or Missing Orders

If you receive an incorrect order or an item is missing from your package, please reach out to us at godavariruchulu09@gmail.com or call 7842252334 within 24 hours of receiving the shipment. We will verify the issue and ensure the correct item is sent to you promptly.

4. Refund Eligibility

Refunds will only be issued under the following circumstances:

• If the product is found to be damaged or defective during shipment.
• If the product you ordered is unavailable, and we cannot provide an alternative.

Refunds will be processed to your original payment method within 7-10 business days once the claim is verified.

5. Non-Refundable Situations

We do not offer refunds in the following cases:

• Change of mind after the order is placed.
• Dislike for the taste, texture, or appearance of the product (as taste preferences can vary).
• Late deliveries due to incorrect or incomplete shipping addresses provided by the customer.

6. Shipping Charges

Shipping charges are non-refundable, except in cases where the product was damaged or defective due to issues from our side.

7. Contact Us

For any concerns or issues related to your order, feel free to reach out to our customer service team at godavariruchulu09@gmail.com or call us at 7842252334. We are here to assist you and ensure your satisfaction with our products.